Frequently Asked Questions

If you have questions that haven't been addressed on to his page, please send us an email to , or use the contact form .

Product Care:

1. Can I put the glasses in the dishwasher?

If you have the plain steel products (no color) yes, they are 100% dishwasher safe. We recommend that you always put them on the top shelf, but other than that, you can wash them just like your everyday glassware. If you have a colored/painted glass, then they are hand wash only. However, we know that you'll wonder what happens if you did put them in there, so here is some testing results we have below:

We have put a high-quality, wear resistant coating on the glasses and had third party testing labs conduct top shelf dishwasher testing using the normal cycle. Under these conditions the glasses were not affected by the dishwasher for 35-55 cycles, after which the coating started to deteriorate (peel). When we used the gentle/fine china cycle the paint lasted for 75 washes (we used a regular wash at 75 and the paint peeled).

We recommend that you hand wash the glasses to maintain their look the longest. Please note that our warranty does not cover damage caused by cleaning, dropping or other wear and tear affects.

If the scratch is not deep (to the metal) you can buff the scratch out using toothpaste with your finger or a soft rag. We are testing the effectiveness of paint pens for deeper scratches and will update this page once we have additional information.

While the composition of the Stainless Steel is corrosion (and rust) resistant, we suggest not using a harsh, abrasive cleaner or alkaline bleach. Also, if you use them for highly acidic beverages such as grapefruit juice or a cola, rinse the products with water after use if you aren’t going to clean them right away. If you use salt on the rim (like for a margarita), don’t let it sit for more than 12 hours.

Product Uses:

1. Can I use the wine or beer glasses for other beverages?

Snowfox products are designed to create a similar experience to glass, so just like glassware, you can use them for any kind of beverage. White wine in the Pinot glass… definitely. A cocktail in the beer glass, or champagne in a high ball…it’s all up to you. One thing that makes stainless steel a nicer experience than glass is that no matter what drink you put in it; chilled, iced or even hot, it is comfortable to hold, easy to drink, won’t break and doesn’t sweat
Putting glasses in the fridge or freezer won’t hurt the glasses, but it isn’t necessary as the steel quickly takes on the temperature of the drink when you pour it in. In addition, if you chill or freeze the glass, it will make the outside of the glass cold, which isn’t comfortable to hold and won’t improve the insulation effectiveness. We recommend chilling your beverage to the desired temperature vs. the glass.
There are a few things you can do to keep your ice cubes from melting while enjoying your drink. First, the larger the ice cube the better. But most importantly, the ices cubes need to be “dry”. If the ice is “wet”, it is already melting. Fill the glass completely with dry ice, and make sure that your mixers are chilled ahead of time. Forgot to chill them? You can wrap them in a wet paper towel and put them in the freezer for 15-20 minutes to get them icy cold.
The top edge of the glass is where your mouth meets your drink. The best wine, champagne and martini glasses have a thin, smooth rim that doesn’t get in the way of the flow to your lips, so you experience the taste of the drink and not the glass. Glasses with thick rims are made that way to avoid chipping and breakage, which isn’t a concern with stainless steel, so we made all of our glasses with a nice thin rim.
The outer metal layer is .5mm thick, so it's sturdy but not dent proof. If you drop a glass it has the potential to dent, but it won't affect the performance of the product. We've found that the biggest cause of dents is banging glasses against each other when washing or moving (avoid the rims hitting glasses) vs. day to day use.

Product Questions:

1. What are Snowfox products made from?

All Snowfox glasses and barware are made of high-quality, 304 (18/8) food-grade stainless steel. It is one of the most common materials found in kitchens today and is used in everything from cookware to dishware and utensils because it is durable, easy to sanitize and corrosion resistant. Most importantly it is safe to use because there are no chemicals that can migrate into your beverages.
In terms of actual taste of the wine or other beverage on the taste buds and nose, no. It will not affect the composition of your drink, which is why white wines like sauvignon blanc and "no oak chardonnays" are aged in stainless steel barrels. We have made Snowfox drinkware as similar to glassware as possible so that not only is the taste not affected, but the overall experience, from rim to hold in the hand, is very similar to glassware.
There are many variables that contribute to the effectiveness of the insulation, including the temperature of the drink to start, the room or outside temperature and the type of beverage itself. We provide the same level of insulation as a top quality stainless steel water bottle, but since Snowfox products are small and thin glasses without a lid, it is not designed to keep a drink cold for 8 hours (and who takes that long to finish a drink!?). Our testing has found that in a warm room (75-80 degrees) a glass of wine or martini will maintain its temperature within a few degrees for 20 minutes to an hour. Our carafe, which has a lid, will keep wine cold for hours, much like stainless steel water bottles.