Warranty Policy

Snowfox is committed to making quality products that you are proud to own and share with friends and family. We provide a one-year limited warranty against manufacturing defects and will replace your product with proof of purchase.

The limited warranty provided by Snowfox only covers manufacturing defects and does not include any damage from normal wear and tear, improper use or misuse of the product, or damage caused by cleaning.  Punctures, scratches, and the natural breakdown of colors and materials over time and use are not warranted.

To submit a warranty claim please send an email to support@snowfox.fun with proof of purchase, reason for your claim and pictures of your product showing the claimed defective area. Snowfox reserves the right to request the product to be sent to our office for additional review and to verify the claim. 

We will attempt to replace your product with the same style and color, but if it is no longer available, it will be replaced by a similar style and color.  

For products purchased from snowfox.fun that have been damaged during the shipping process, please contact us at support@snowfox.fun.  We cannot replace a product damaged by shipping if you have used the product.

In no event shall Snowfox be liable or responsible for any damage, loss, cost or expense, including incidental or consequential damages.  Some states to not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you.  This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.